Return & Exchange Policy
1. Eligibility
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You may return or exchange any unworn, unaltered garment with original tags still attached within 30 days of delivery.
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Items that have been worn, altered (outside our in-house tailoring), or used without the original tags will not qualify for return or exchange.
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This policy applies to both ready-to-wear and Made-to-Measure (MTM) garments, unless explicitly stated otherwise.
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In the case of purchases made during special holiday periods, we may extend the return window (for example up to 45 days) for your convenience.
You may return or exchange any unworn, unaltered garment with original tags still attached within 30 days of delivery.
Items that have been worn, altered (outside our in-house tailoring), or used without the original tags will not qualify for return or exchange.
This policy applies to both ready-to-wear and Made-to-Measure (MTM) garments, unless explicitly stated otherwise.
In the case of purchases made during special holiday periods, we may extend the return window (for example up to 45 days) for your convenience.
2. Return Process
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Log in to your account on our website, locate the relevant order, select the item(s) you wish to return or exchange, and indicate whether you prefer a refund or a replacement.
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Once your return is registered, you can choose either a prepaid return label (free of charge) or drop off the item at a designated location.
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The returned package must include the garment in its original packaging and condition. No additional paperwork is required beyond the online registration.
Log in to your account on our website, locate the relevant order, select the item(s) you wish to return or exchange, and indicate whether you prefer a refund or a replacement.
Once your return is registered, you can choose either a prepaid return label (free of charge) or drop off the item at a designated location.
The returned package must include the garment in its original packaging and condition. No additional paperwork is required beyond the online registration.
3. Refund & Exchange
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After we receive and inspect your return, we will process your refund using the original payment method. Refunds typically appear within 5–7 business days of receipt.
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Exchanges will be shipped as soon as the returned items are received and processed (usually within 2 business days after receipt).
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For store-pick up returns or in-store returns (where applicable), the refund may be processed sooner (e.g., 1-2 business days after inspection).
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The refund will cover the purchase price of the garment; shipping fees paid at the time of purchase may or may not be refunded depending on your region/country (please refer to the specific terms for your country).
After we receive and inspect your return, we will process your refund using the original payment method. Refunds typically appear within 5–7 business days of receipt.
Exchanges will be shipped as soon as the returned items are received and processed (usually within 2 business days after receipt).
For store-pick up returns or in-store returns (where applicable), the refund may be processed sooner (e.g., 1-2 business days after inspection).
The refund will cover the purchase price of the garment; shipping fees paid at the time of purchase may or may not be refunded depending on your region/country (please refer to the specific terms for your country).
4. Country / Region Specifics
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Returns and exchanges can only be processed in the country of purchase or currency region. For example, a purchase made in Canada must be returned via Canadian channels; purchases in Hong Kong must be handled through Hong Kong returns.
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If you used local tailoring (outside the brand’s recommended alteration service) after purchase, the garment is ineligible for return.
Returns and exchanges can only be processed in the country of purchase or currency region. For example, a purchase made in Canada must be returned via Canadian channels; purchases in Hong Kong must be handled through Hong Kong returns.
If you used local tailoring (outside the brand’s recommended alteration service) after purchase, the garment is ineligible for return.
5. Alterations & Fit Services
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Items altered by our in-house tailoring service (for example through our “Size Passport” or similar internal programme) remain eligible for return/exchange provided the garment remains unworn and unaltered by third-party tailors.
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If the garment was altered by an external tailor or customised beyond standard internal operations, it will be excluded from the return policy.
Items altered by our in-house tailoring service (for example through our “Size Passport” or similar internal programme) remain eligible for return/exchange provided the garment remains unworn and unaltered by third-party tailors.
If the garment was altered by an external tailor or customised beyond standard internal operations, it will be excluded from the return policy.
6. Custom Made / Bespoke / Made-to-Measure Products
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Apparel created to a customer’s specific measurements or customised specifications (i.e., bespoke or MTM) are eligible for return/exchange under the same conditions: unworn, unaltered, tags attached, and within the stated timeframe.
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However, any fit alterations made outside our authorised process (or any fit changes after receipt) may void the return eligibility.
Apparel created to a customer’s specific measurements or customised specifications (i.e., bespoke or MTM) are eligible for return/exchange under the same conditions: unworn, unaltered, tags attached, and within the stated timeframe.
However, any fit alterations made outside our authorised process (or any fit changes after receipt) may void the return eligibility.
7. Items Not Eligible for Return
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Gifts cards, final-sale items, or any products marked as “Final Sale” / “Clearance – No Return” are excluded from this policy (unless required by local law).
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Garments that show signs of wear, odours (e.g., smoke, perfume), stains, damage, or removal of tags will be refused for return.
Gifts cards, final-sale items, or any products marked as “Final Sale” / “Clearance – No Return” are excluded from this policy (unless required by local law).
Garments that show signs of wear, odours (e.g., smoke, perfume), stains, damage, or removal of tags will be refused for return.
8. How to Drop Off or Ship Back
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After registering the return, you may schedule a courier pick-up (if available in your region) or drop your package at a specified drop-off location.
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Use the prepaid label or QR code provided during the return registration. For drop-offs, you must retain proof of drop-off/shipping until refund is confirmed.
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We recommend keeping the return tracking number until the refund is posted.
After registering the return, you may schedule a courier pick-up (if available in your region) or drop your package at a specified drop-off location.
Use the prepaid label or QR code provided during the return registration. For drop-offs, you must retain proof of drop-off/shipping until refund is confirmed.
We recommend keeping the return tracking number until the refund is posted.
9. Customer Support
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For any issues or questions regarding returns or exchanges, please contact our Customer Service team (via email/phone) and reference your order number.
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We aim to respond to all return enquiries within [24-48] hours.
For any issues or questions regarding returns or exchanges, please contact our Customer Service team (via email/phone) and reference your order number.
We aim to respond to all return enquiries within [24-48] hours.
10. Policy Changes & Exceptions
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We reserve the right to amend this policy at any time; the version in force at the time of your purchase will apply.
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In exceptional cases (defective garment, shipping damage) we may approve returns outside the standard window at our discretion.
We reserve the right to amend this policy at any time; the version in force at the time of your purchase will apply.
In exceptional cases (defective garment, shipping damage) we may approve returns outside the standard window at our discretion.